Return & Refund Policy
We want you to be completely satisfied with your AcuRing purchase. Please read our return policy carefully.
14-Day Return Policy
You may return your AcuRing within 14 days of receiving it, provided the product is unused and in its original packaging. Shipping costs for returns are at the customer's expense.
Damaged or Defective Products
If your product arrives damaged or defective, we will send you a replacement free of charge within 30 days of purchase.
How to Return
To initiate a return or report a defective product, please contact us at: acuringeu@gmail.com. We will respond within 1–2 business days with instructions.
Refunds
Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to the original payment method.
Non-Returnable Items
For hygiene reasons, products that have been used cannot be returned unless they are defective.
Shipping & Delivery
Orders are normally dispatched from Portugal within 1–2 business days. Delivery times depend on the destination and the shipping method selected at checkout.
Standard Shipping
A cost-effective tracked shipping option. Delivery times may vary depending on the destination, local postal services and customs procedures.
Express Shipping
For customers who would like to receive their AcuRing faster, an express delivery option may be available at checkout.
Tracking
When tracking is available, you will receive a tracking number once your order has been shipped.
Delayed or Missing Orders
International deliveries may occasionally experience delays due to customs, postal services or circumstances outside our direct control. If your order has not arrived within 30 days from the shipping date, please contact us and we will investigate the shipment. If the shipment is confirmed as lost or cannot be delivered within a reasonable additional period, we will offer a replacement or refund.
Customs & Import Charges
Orders shipped outside the European Union may be subject to local customs duties, taxes or import fees. These charges, where applicable, are determined by the destination country and are the responsibility of the recipient. For any shipping questions, please contact us at acuringeu@gmail.com.
📧 acuringeu@gmail.com